Eliminate WISMO. Turn Shipping Silence into Loyalty & Revenue.

Plans for teams shipping 1,000-20,000+ orders/month.

For complex stacks & SLAs, talk to us.

Shipments/month

1,00020,000+

$250/mo includes 2,500 shipments. Works great for 1,000–2,499-we’ll right-size as you grow.

Growth

CX essentials to reduce WISMO

For teams shipping 1,500-10,000 shipments/month

$250/month

2,500 shipments/month included

$0.06 per extra shipment

Choose Growth

30-day money-back guarantee Monthly true-up White-glove onboarding

What’s included:

Typically 60-80% fewer WISMO tickets with branded tracking + email notifications
All Parcel Carriers included - 1600+ supported
Core Segmentation (status, region, order, value)
Delivery & Carrier Performance Analytics
White-glove onboarding (Lite)

Pro

LTL + advanced tooling for scale and revenue lift

For teams shipping 10,000-20,000 shipments/month

$730/month

10,000 shipments/month included

$0.08 per extra shipment

Choose Pro

30-day money-back guarantee Monthly true-up White-glove onboarding

Everything in Growth + LTL & freight carriers:

Cut WISMO by up to 90% with LTL coverage, deeper integrations, and priority ops
Advanced segmentation (same engine, plus user behaviour and order history context)
Complimentary SMS alerts for opted-in recipients*
Customer Behavior & Cohort Analytics
API & Webhooks for deeper integration
White-Glove onboarding (Dedicated CSM)

Enterprise

Tailored for complex stacks & SLAs

Multi-Brand, Custom Integrations, Security reviews

Custom

Typically $1.5k-$4k+/monthdepending on scope and SLAs

Contact Sales

Everything in Pro plus:

Everything in Pro + Custom EDD/predictive models, solution engineering
Contractual SLAs, sandbox, bespoke integrations
Compliance & Security Reviews, Dedicated Technical Team

Under 2,500 shipments?

Many brands still see positive ROI from fewer WISMO tickets and repeat sales. Start on Growth ($250) and scale - we’ll right-size your plan as volume increases. 15-min fit check? → Book here

Complimentary on-portal opted-in SMS

Free US/Canada SMS updates are limited to shipment notifications initiated from a branded tracking portal for recipients who opt-in.

30-day money-back guarantee

If WISMOlabs isn’t a fit, we’ll refund your first month’s platform fee within 30 days of signup (Growth/Pro; excludes pass-through fees and pro services). One refund per account.

What is included in the post-purchase platform

WISMOlabs pricing includes the core post-purchase capabilities ecommerce teams need to reduce delivery questions and create a better branded experience after checkout.

Shipment tracking platform: centralize carrier events and give customers clearer delivery visibility.
Intelligent shipment notifications: send email, SMS, and webhook-driven updates when order status changes need explanation.
Branded tracking portal: keep customers on a retailer-owned tracking page with current status and next steps.
WISMO reduction workflows: reduce repetitive “Where is my order?” tickets with proactive communication and self-service context.

Real Results. Less WISMO. More Revenue.

Segmented, branded updates lower WISMO, convert after the buy and improve reviews.

30 x ROI

15-30X ROI on the amount of incremental sales.

A branded order tracking experience that not only led to a large decrease in customer (WISMO) inquiries but, more importantly, generated a remarkable 15-30X ROI on incremental sales. This demonstrates how a superior post-purchase experience transforms one-time buyers into loyal, repeat customers.

Noah

Noah Solomon

Growth Marketing at Tecovas

See more customer stories and testimonials.

Post purchase customer experience platform that works well with your eCommerce solution

Frequently Asked Questions

What’s the refund process?

Email support within 30 days; refunds cover platform fees only.

How are overages billed?

Monthly true-up based on actual shipments.

Is Complimentary SMS unlimited?

Complimentary SMS under fair use for recipients who opt-in on a tracking portal. This covers shipment-status notifications and is limited to up to 6 SMS per shipment/recipient.

I ship fewer than 2,500 shipments/month - will Growth still make sense?

Yes. Many brands under 2,500 shipments get strong ROI from reduced WISMO alone. Growth is $250/month and includes 2,500 shipments; if you’re under that, your price doesn’t change as you grow.

Do unused shipments roll over?

No; we size plans to your volume and can auto-rightsize on request.

Which LTL and Freight carriers are included on Pro?

We support a wide range of regional and national LTL carriers, including A. Duie Pyle, CrossCountry Freight Solutions, Dayton Freight, Jitsu (formerly AxleHire), Midwest Motor Express, Oak Harbor Freight Lines, and Southeastern Freight Lines, among others. Сarrier availability can vary by region—reach out and we’ll confirm your preferred LTL or freight carrier during onboarding.

Which WISMOlabs plan includes branded tracking and shipment notifications?

WISMOlabs plans include branded tracking and shipment notification capabilities, with plan fit depending on shipment volume, carrier mix, integrations, and support workflow complexity. Teams with complex SLAs, LTL or freight needs, or higher-volume post-purchase workflows should contact sales.