BigCommerce Shipment Tracking App and Shipping Notifications
Give shoppers clear order updates and next steps after checkout.
WISMOlabs is a post-purchase experience platform for growing BigCommerce stores. For any event it handles, the available customer, order, shipment, carrier, timing, history, and business context – together with your rules – determine whether to act, which response to choose, and how the selected tracking page, notification, or workflow adapts to the situation.
Turn BigCommerce Order Tracking Into a Better Post-Purchase Customer Experience
For any event WISMOlabs handles, available customer, order, shipment, carrier, timing, history, and business context can determine whether to act and which action to take. The selected tracking page, shipping notification message, or connected workflow then adapts to that situation. Give shoppers relevant guidance and help reduce avoidable “Where is my order?” inquiries.
| Feature |  |
 |
|---|---|---|
| Branded Tracking Page | ✕ No | ✓ Yes |
| Branded eCommerce Returns Automation | ✕ No | ✓ Yes |
| Real-time shipment tracking | ✕ No | ✓ Yes |
| Upsell/Cross-sell during post-purchase | ✕ No | ✓ Yes |
| Transactional messages via SMS | ✕ No | ✓ Yes |
| Shipped notification | ✓ Yes | ✓ Yes |
| Out for Delivery notification | ✕ No | ✓ Yes |
| Delivered notification | ✕ No | ✓ Yes |
| Late Shipment notification | ✕ No | ✓ Yes |
| Undelivered/Returned to Sender notification | ✕ No | ✓ Yes |
Built for Growing BigCommerce Stores
WISMOlabs helps growing BigCommerce businesses give customers useful answers throughout the post-purchase experience.
- Give shoppers a branded place to check shipment progress and next steps
- Adapt customer messages to the order, shipment, and delivery situation
- Explain delivery exceptions using available carrier information and relevant customer guidance
- Let customers look up orders without contacting your support team
- Coordinate product guidance and relevant offers with the delivery experience
Built for CX directors, retention leaders, and business owners, with ecommerce, support, operations, marketing, and technical teams involved in the implementation.
BigCommerce Shipment Tracking
Bring order information and carrier updates together so shoppers can follow shipment progress, handoffs, and delivery exceptions. WISMOlabs supports 1,600+ carriers; tracking detail and freshness depend on the carrier connection and available data.
BigCommerce Shipping Tracking Widget
Let shoppers retrieve order and shipment information without signing into their store account. Depending on your implementation, lookup can use an order number with an email address, phone number, or postal code.
BigCommerce Shipping Notifications
Use available context and business rules to decide when an email or SMS is useful. Then adapt the message’s content, timing, and instructions to the customer, order, and shipment situation.
BigCommerce Branded Tracking Page
Give customers a tracking experience that reflects your brand. WISMOlabs can adapt delivery information, guidance, content, and links to the available context, helping shoppers understand their shipment and what to do next.
Reduce WISMO Calls in BigCommerce
Help customers answer “Where is my order?” with shipment visibility, useful notifications, and self-service lookup. When delivery does not go as expected, relevant explanations and next steps can reduce uncertainty and the need to ask support for an update.
Support Your BigCommerce Customers Through Delivery and Beyond
Customer Results and Carrier Coverage
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Double‑digit lift in NPS
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Faster repeat purchases → higher LTV
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70-90% WISMO Call Reduction
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15-30 X Incremental ROI from Repeat Sales.
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across 1,600 + Supported carriers
See WISMOlabs With Your Team
Explore shipment tracking, customer messages, and your assisted launch process.
Choose the Action. Adapt the Customer Experience.
A delivery update is one part of the story. The order, customer, and earlier experience can change what should happen next.
For any event WISMOlabs handles, your rules and available context determine whether to act, which response to select, and how it adapts. A late delivery, for example, can receive a confirmation with recovery-focused content, while an on-time first order can receive product guidance.
Match Post-Purchase Communication to the Customer’s Situation
These examples show how WISMOlabs can respond to real delivery situations. Responses can be configured around your business rules and available data, which determine which situations WISMOlabs handles and how each response adapts.
| Customer situation | Possible WISMOlabs response |
|---|---|
| Order lookup | Let shoppers retrieve order and shipment information without signing in. |
| Shipment progress | Show available carrier updates alongside order information. |
| Carrier handoff | Show shipment progress across connected carriers. |
| Delivery exception | Present delivery information and relevant next steps. |
| Delivered after a delay | Adapt the confirmation to the earlier delivery experience. |
| On-time first order | Include assembly instructions when the purchased product requires them. |
| Post-delivery follow-up | Coordinate product guidance, feedback requests, or relevant offers. |
| Return request | Use a returns workflow configured for the merchant’s implementation. |
Explore WISMOlabs shipment tracking, intelligent shipment notifications, and branded tracking pages for more detail on these capabilities.
Connect Your BigCommerce Store
WISMOlabs connects with BigCommerce to bring order information, carrier updates, branded tracking, and customer communication into your post-purchase experience. Your implementation determines the connected data and how the configured workflows behave.
Start with a demo, then work with WISMOlabs through an assisted launch.
Kyle Keehan
Senior Digital Marketing Strategist
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Chris Colinsky
CTO
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Abby Bartholomew
Co-Creator
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Nelson Fisher
Product Manager
In 6 months savings between platform fees, support costs and headcount are $250k annually.
Andrew Bailey
Integrations Manager
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Noah Solomon
Growth Marketing
In addition to a large decrease in customer inquiries around order status, we’re seeing roughly 15-30x ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Jason Adams
Label Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us. Killer customer support.
Randall Hidajat
Director of Customer Support
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Eli Cassis
Senior Manager of Digital Marketing
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Joshua Hancik
eCommerce Expert & Solution Architect
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Shai Halperin
Manager
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Tripp Coggins
President
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
Ankush Thakur
Digital Project Manager
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking and notification tool and more.
Tim Luff
eCommerce Systems Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Trevor Funderburk
Director of eCommerce
Easy setup and customization with help from the WISMOlabs team. It brings a branded experience to our tracking rather than going directly to the courier’s website.
Dewey Doan
Chief Executive Officer
Implementation was rather easy and effortless. The overall product is user friendly.
Nina Hadži-Antich
Director of Customer Experience
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great support, great service.
Questions About WISMOlabs?
These are the ones we hear most. Book a VIP demo , and we’ll answer all yours.
What is a BigCommerce shipping app?
A BigCommerce shipping app connects order information with carrier updates so shoppers can follow delivery progress. WISMOlabs combines that visibility with branded tracking, customer self-service, and configurable communication as part of a post-purchase experience platform for growing ecommerce businesses.
Can customers track orders without signing in?
Yes. WISMOlabs supports customer self-service order tracking without a store-account sign-in. Supported lookup details depend on how your implementation is configured.
Can WISMOlabs send BigCommerce shipping notifications?
Yes. WISMOlabs supports email and SMS shipment communication. Available context and your business rules determine whether to send a notification, then adapt its content and timing to the customer’s situation.
Can we customize our BigCommerce branded tracking page?
Yes. WISMOlabs provides a branded tracking experience with delivery information, guidance, and next steps. Its content and links can adapt to the event and available customer, order, shipment, and delivery context under your configured business rules.
How does WISMOlabs help reduce WISMO inquiries?
WISMOlabs combines shipment visibility, customer self-service, and relevant communication to address delivery uncertainty. Clear information and next steps can reduce avoidable “Where is my order?” inquiries and support pressure.
How do we get started with WISMOlabs for BigCommerce?
Begin with a demo and an assisted launch. All product features are included in every package; pricing varies by shipment volume. Your package also determines the included period of incremental improvements after launch.