Better Post-Purchase Experience for Shopify
Keep all customers informed during post-purchase and returns, even with carriers/shipping delays and up-sell and cross-sell without being salesy during the time when they are most receptive to your offers.
Dramatically Improve Your Shopify Buyers' Post-Purchase Journey.
Shopify and Shopify Plus provide standard shipping notifications and an order status page. Merchants run into gaps when carrier coverage is limited or tracking updates do not give customers enough clarity. WISMOlabs helps brands reduce WISMO calls with 1600+ carrier integrations and proactive post-purchase communication that closes those gaps before customers contact support.
| Feature |  |
 |
|---|---|---|
| Branded Tracking Page | ★ Some upsell/cross sell. Unprocessed information from the carrier, if available. Customizations may be difficult. | ★ Fully customizable, with upsell/cross-sell, humanized messaging from the carrier. |
| Branded eCommerce Returns Automation | ☆ | ★ |
| Real-time shipment tracking | ☆ | ★ |
| Upsell/Cross-sell during post-purchase | ★ Quick to set up and provides basic shipment updates with limited upsell opportunities. | ★ Fully-branded, highly interactive post-purchase experience with advanced personalization and robust upsell features. |
| Transactional messages via SMS | ★ | ★ |
| Shipping notifications | ★ | ★ |
| Out for Delivery notifications | ★ | ★ |
| Delivered notifications | ★ | ★ |
| Late Shipment notifications | ☆ | ★ |
| Undelivered/Returned to Sender notifications | ☆ | ★ |
| Failed delivery attempt | ☆ | ★ |
| Exceptions | ☆ | ★ |
Tailored spectrum of shipment notifications
Keep your customers informed with real-time updates on their orders. Add late shipment, exceptions, and failed delivery notifications and improve the timing of shipped, out-for-delivery, and delivered messages. Don’t let your customers wonder about the status of their orders – give them the peace of mind they deserve with timely and accurate order status updates.
Take Your Shopify Tracking Page To The Next Level
Average customer tracks their order 3-6 times after the purchase making the tracking page an essential resource. Fully personalized and contextual WISMOlab’s Shopify branded page drives repeat sales, enhances customer loyalty, educates clients, and minimizes support tickets. Integration with social channels, support systems, marketing, and review platforms improves the efficiency of your entire technology stack.
Granular Marketing Automations in Post-purchase
Tell a story your customer will engage with. Robust marketing tools help you break your customers into different segments and display different marketing and other messages to different customers at different times. , Optimize your marketing efforts for enhanced revenue and improved customer loyalty with detailed post-purchase customer behavior analytics.
Shopify and Shopify Plus Returns Automation
Enhances customer convenience and significantly reduce support and shipping costs. Seamlessly integrate with eCommerce platforms and logistics networks, with a range of label options including QR code scanning, pre-included labels, or cost-effective shipping labels.
Real-Time Shipment Tracking
Near real-time information on the location and status of all orders ensures a smooth delivery experience. Stay informed, optimize your shipping process, and provide customers with an enhanced experience, increasing customer satisfaction and loyalty.
Maximize Shopify Revenue, Cultivate Loyalty:
Elevate Your Bottom Line with an Unforgettable Post-Purchase Experience!
Our numbers talk
- 70-90% WISMO Call Reduction
- 15-30 X Incremental ROI from Repeat Sales.
- upto 12 + Extra Touch Points.
Talk to a real human
Get the gist of WISMOlabs with a guided, B.S.-free tour.
Kyle Keehan
Senior Digital Marketing Strategist
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Chris Colinsky
CTO
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Abby Bartholomew
Co-Creator
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Nelson Fisher
Product Manager
In 6 months savings between platform fees, support costs and headcount are $250k annually.
Andrew Bailey
Integrations Manager
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Noah Solomon
Growth Marketing
In addition to a large decrease in customer inquiries around order status, we’re seeing roughly 15-30x ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Jason Adams
Label Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us. Killer customer support.
Randall Hidajat
Director of Customer Support
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Eli Cassis
Senior Manager of Digital Marketing
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Joshua Hancik
eCommerce Expert & Solution Architect
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Shai Halperin
Manager
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Tripp Coggins
President
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
Ankush Thakur
Digital Project Manager
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking and notification tool and more.
Tim Luff
eCommerce Systems Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Trevor Funderburk
Director of eCommerce
Easy setup and customization with help from the WISMOlabs team. It brings a branded experience to our tracking rather than going directly to the courier’s website.
Dewey Doan
Chief Executive Officer
Implementation was rather easy and effortless. The overall product is user friendly.
Nina Hadži-Antich
Director of Customer Experience
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great support, great service.