Salesforce (SFCC) Order and Shipping Tracking, post-purchase Communication, Returns, and Marketing.
Unparalleled simplicity – the easiest post-purchase platform to integrate with Salesforce Commerce Cloud, offering seamless connectivity and a rapid setup process to elevate your customer experience in no time.
Transform Salesforce Commerce Cloud (SFCC) Post-Purchase Customer Journey.
WISMOlabs seamlessly integrates with Salesforce Commerce Cloud to deliver better communication, proactive issue resolution, and personalized engagement that help brands reduce WISMO calls while improving satisfaction and loyalty across the post-purchase journey.
| Feature |  |
 |
|---|---|---|
| Branded Tracking Page | ☆ | ★ |
| Real-time shipment tracking | ☆ | ★ |
| Upsell/Cross-sell during post-purchase | ☆ | ★ |
| Transactional messages via SMS | ☆ | ★ |
| Shipping notifications | ★ | ★ |
| Out for Delivery notifications | ☆ | ★ |
| Delivered notifications | ☆ | ★ |
| Late Shipment notifications | ☆ | ★ |
| Undelivered/Returned to Sender notifications | ☆ | ★ |
Enhance Salesforce Commerce Cloud Shipping Notifications
Effortless integration with Salesforce Commerce Cloud (SFCC) to elevate your customer experience by providing real-time order updates and delivery notifications. The seamless integration of WISMOlabs ensures that your customers are consistently informed about their order statuses in real-time across all of shipment events via email, SMS, push or SFMC, enhancing satisfaction and trust in your brand.
Salesforce Shipping Tracking Pages
By providing accurate information and reducing customer support inquiries, WISMOlabs fosters customer loyalty and trust in your brand, creating a positive and dependable shopping experience for your valued customers. Experience the benefits of seamless customization and branding, effortless integration with diverse communication channels, and cost efficiency when using WISMOlabs for Salesforce Commerce Cloud.
Upsell, Cross Sell, Engage
Engage with different customer segments using tailored messages and offers and adapt your marketing strategies to support revenue growth and enhance customer loyalty. Optimize your marketing efforts with informed decision-making from comprehensive analytics insights into customer preferences and behaviors.
Real-Time Shipment and Order Tracking
Access near real-time information on the location and status of your customers’ shipments and proactively address any potential issues and ensure a smooth delivery experience. Optimize shipping process, reduce shipping-related support tickets and provide customers with timely and accurate updates on their orders. This enhanced experience leads to increased customer satisfaction and loyalty, ultimately driving revenue growth and profitability.
Maximize SalesForce Revenue, Cultivate Loyalty:
Elevate Your Bottom Line with an Unforgettable Post-Purchase Experience!
Our numbers talk
- 70-90% WISMO Call Reduction
- 15-30 X Incremental ROI from Repeat Sales.
- upto 12 + Extra Touch Points.
Talk to a real human
Get the gist of WISMOlabs with a guided, B.S.-free tour.
Kyle Keehan
Senior Digital Marketing Strategist
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Chris Colinsky
CTO
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Abby Bartholomew
Co-Creator
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Nelson Fisher
Product Manager
In 6 months savings between platform fees, support costs and headcount are $250k annually.
Andrew Bailey
Integrations Manager
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Noah Solomon
Growth Marketing
In addition to a large decrease in customer inquiries around order status, we’re seeing roughly 15-30x ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Jason Adams
Label Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us. Killer customer support.
Randall Hidajat
Director of Customer Support
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Eli Cassis
Senior Manager of Digital Marketing
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Joshua Hancik
eCommerce Expert & Solution Architect
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Shai Halperin
Manager
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Tripp Coggins
President
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
Ankush Thakur
Digital Project Manager
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking and notification tool and more.
Tim Luff
eCommerce Systems Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Trevor Funderburk
Director of eCommerce
Easy setup and customization with help from the WISMOlabs team. It brings a branded experience to our tracking rather than going directly to the courier’s website.
Dewey Doan
Chief Executive Officer
Implementation was rather easy and effortless. The overall product is user friendly.
Nina Hadži-Antich
Director of Customer Experience
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great support, great service.
Still have questions?
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What is WISMOlabs for Salesforce Commerce Cloud?
WISMOlabs simplifies post-purchase updates for Salesforce Commerce Cloud stores, increasing trust and brand loyalty while reducing order inquiries and boosting revenue.
How does WISMOlabs help reduce WISMO calls?
WISMOlabs cuts down WISMO calls by offering customers live shipment updates and active communication during delivery, keeping them informed via email, SMS and tracking portals through retailers voice and lessening the need to ask support for order information.
What features does WISMOlabs offer for SFCC stores?
WISMOlabs offers various features for Salesforce Commerce Cloud stores, including:
- Real-time shipment tracking: Keeps customers updated on their order status, reducing inquiries.
- Proactive communication: Sends timely notifications throughout the delivery process to keep customers informed.
- Customizable notifications: Allows stores to tailor messages and branding for a consistent experience.
- Reduced WISMO calls: Minimizes customer inquiries by providing regular order updates.
- Increased brand loyalty: Builds trust with customers through transparent communication, leading to repeat business.
- Additional revenue generation: Offers opportunities to promote products or services within notifications.
These features help improve customer satisfaction and streamline post-purchase communication.
How does the branded tracking page work?
The branded tracking page for Salesforce Commerce Cloud (SFCC) is a customizable web page provided by WISMOlabs. It allows online stores to maintain consistent branding and messaging while displaying real-time shipment tracking information to customers. This promotes repeat sales, customer loyalty, and reduces the number of support tickets needed.
How does WISMOlabs help with post-purchase marketing?
WISMOlabs provides marketing tools for Salesforce Commerce Cloud to help businesses send customized messages and offers to specific customer groups. In-depth analytics show customer likes and actions, helping retailers adjust their marketing plans for the best results.
How does WISMOlabs connects with a Salesforce Commerce Cloud store?
WISMOlabs integrates with Salesforce Commerce Cloud (SFCC) stores using the Open Commerce API (OCAPI). This non-invasive method ensures a simple, hassle-free integration without needing any customization on the SFCC end. The OCAPI allows seamless communication between WISMOlabs and SFCC, making it easy for businesses to benefit from WISMOlabs’ features.