Customer Experience
Study Shows Consumers Are Addicted to Tracking Pages
With Six out of 10 online shoppers checking their order status every day it’s no wonder tracking pages are essential to ecommerce. Learn more.
WISMOlabs blog
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
Blog
Customer Experience
Shipment Notifications for Ecommerce
Learn what shipment notifications are, see common shipping notification examples, and how ecommerce teams use proactive updates to reduce WISMO tickets.
News and Events
Are You Ready For Cyber Monday? 4 eCommerce Tips for Merchants
As an ecommerce retailer, you should be prepared for the demand that happens every year on Cyber Monday every year. Here are four tips to help you out!
Customer Experience
How to Use Customer Insights to Amplify Post Purchase Experience
How to use customer insights to boost your posts. Finding out what actions will convince online shoppers that you are their best option. Read more.
Customer Experience
What is the best Shopify Order Tracking Solution for My Store?
Enhancing the order tracking solution on your ecommerce site maybe the best investment in your Shopify store. Read more on how WISMOlabs can help!
Customer Experience
3 Ways to Manage After Sales in eCommerce
Managing the after-sales process from beginning to end is the best way to create a positive experience. Learn 3 ways you can manage it!
Customer Experience
How to Upsell and Cross-Sell in eCommerce
Some retailers are reluctant to include upselling and cross-selling in their marketing. However, when done correctly the strategy can seem natural, especially during the post-purchase experience.
Customer Experience
Post Purchase CX Gap – 8 Strategies to improve CX in 2022
The post purchase portion of CX (customer experience) is one that most retailers overlook. Fortunately, WISMOlabs has 8 strategies to improve CX in 2022.
Customer Experience
Customer Retention – How do online stores retain customers?
What is the secret to running a profitable ecommerce business? The answer for most online retailers is customer retention. Read about 6 customer retention strategies for your online store!
Customer Experience
Customer Churn Rate: How to Measure and Mitigate It
It is important to both measure and minimize customer churn for the success of your business. Learn how to do both for eCommerce in this post!
Branded Tracking Page
5 ways to Improve Customer Loyalty with Branded Tracking Pages
A branded tracking page is a personalized order tracking page where customers can track their packages.
Customer Experience
What is a Delivery Exception and How to Handle Them
Delivery exceptions are a major source of frustration for shoppers. Find out what they are, how to handle them, and how to keep your customers happy.
News and Events
WISMOlabs added PARCLL to the list of supported carriers to create a Better Ecommerce Customer Experience
WISMOlabs and PARCLL Partner To Create A Better Ecommerce Customer Experience. Give shoppers a better post-purchase experience