Discover expert insights, guides, and the latest news on enhancing your post-purchase customer experience. Dedicated to helping eCommerce retailers reduce WISMO (Where Is My Order?) inquiries, streamline order tracking, and boost customer loyalty through proactive shipping notifications and personalized post-purchase communication. Learn how to optimize customer support, improve engagement, and create seamless experiences that drive repeat business.
Stay ahead with best practices for reducing customer frustration, enhancing transparency, and leveraging post-purchase interactions to increase revenue. Whether you’re looking for actionable strategies, industry updates, or in-depth guides, you’ll find
Research & Benchmarks
Split shipments can confuse customers when one package arrives before the rest. WISMOlabs research examines how carrier mix and shipment-record timing are associated with staggered …
Research & Benchmarks
WISMOlabs analyzed anonymized operational data from more than 2.5 million shipments across 140 retailer entities to examine carrier ETA availability and accuracy. The study explains …
News and Events
57% of supply chain professionals say lack of visibility is their biggest operational challenge, which is why real-time carrier visibility has become non negotiable for …
Branded Tracking Page
Global customers expect order updates in their own language, time zone, and context, no matter where your warehouse is. When we localize our branded tracking …
Branded Tracking Page
Only 1 in 8 A/B tests lead to a statistically significant change, which is exactly why a structured approach to A/B testing branded tracking page …
Branded Tracking Page
51.0% of sites currently deliver a good overall page experience, which means almost half of all brands still leave money and customer satisfaction on the …
Customer Experience
66% of online shoppers feel anxious after clicking “Buy”, so if we are not rigorously measuring post-purchase performance with the right CX metrics, we are …
News and Events
Customers now move fluidly between email, SMS, tracking pages, and support, and 77% of omnichannel consumers use 3–4 channels with nearly a quarter using 5 …
eCommerce logistics
66% of online shoppers feel anxious after clicking “Buy”, which means your post-purchase experience now carries as much weight as your product detail page. Real-time …
eCommerce Marketing
Returns are no longer a side task for ecommerce teams. With returns projected to reach about 15.8% of annual retail sales, or roughly $849.9 billion …
News and Events
Only 24% of businesses have visibility into 75–100% of their total shipments, which means three out of four brands still ship into a blind spot …
eCommerce Marketing
88% of users will not return to a site with poor UX, which means a fragmented or generic carrier tracking experience can quietly erode trust, …
News and Events
Only 24% of brands have visibility into at least three quarters of their shipments, while 45% see less than half of what is happening in …
Customer Experience
Follow this customer post-purchase journey guide to optimize branded updates, reduce WISMO tickets, and boost retention with actionable, step-by-step strategies. …
Customer Experience
Discover why monitoring post-purchase metrics matters. Learn about key metrics, peak engagement, common pitfalls, and maximizing ecommerce growth. …
Customer Experience
This order tracking workflow guide walks ecommerce managers through setting up, optimizing, and verifying AI-driven post-purchase order tracking to boost ROI and reduce WISMO tickets. …
Customer Experience
Discover why post-purchase insights matter, how they reduce WISMO tickets, boost loyalty, and turn shipping into a growth engine for ecommerce brands. …
Customer Experience
Learn how post-purchase analytics reduces WISMO inquiries, drives upsells, and transforms engagement for ecommerce brands worldwide. …
Customer Experience
Follow this post-purchase communication guide to streamline shipping updates, reduce WISMO inquiries, and boost customer loyalty step by step. …
Customer Experience
Post-purchase automation transforms the ecommerce journey. Learn definitions, key features, use cases, ROI impact, plus risks and best practices. …
Customer Experience
Post-purchase customer service increases retention, reduces WISMO tickets, and shapes brand loyalty. Learn its types, impact, and how AI transforms it. …
Customer Experience
Learn why branded post-purchase messaging elevates customer loyalty, reduces WISMO tickets, and boosts upsell revenue for ecommerce brands. …
Customer Experience
Discover what post-purchase marketing is, key tactics for ecommerce, types of strategies, and how it impacts customer loyalty and operational costs. …
Customer Experience
Intelligent post-purchase communication transforms the delivery experience, slashes WISMO tickets, and boosts customer loyalty for e-commerce brands. …
Customer Experience
Discover 7 actionable order tracking best practices designed for ecommerce managers, helping you streamline efficiency and reduce WISMO inquiries. …
Customer Experience
Discover a proven post-purchase engagement strategy to boost ecommerce loyalty, reduce WISMO tickets, and maximize ROI with step-by-step guidance. …
News and Events
In an era where 83% of consumers say protecting their personal data is crucial for earning their trust, brands can no longer treat real-time tracking as …
Customer Experience
Discover the 6 best post-purchase platforms to improve customer experience and optimize your business operations in 2026. …
News and Events
In modern logistics, the difference between a satisfied customer and a lost one often comes down to a few hours—or even minutes—on a delivery. AI route …
Customer Experience
Learn how analytics transforms post-purchase engagement, reduces WISMO tickets, and drives revenue with real-time insights and proactive personalization. …
Customer Experience
Explore 7 essential order tracking trends in 2026 and discover how ecommerce managers can enhance communication, boost loyalty, and cut WISMO requests. …
eCommerce logistics
Consumers today expect accurate delivery dates more than ever, and they quickly lose trust when promises are missed. More than 95% of consumers prefer free shipping …
Customer Experience
Discover 7 actionable post-purchase analytics examples to boost customer satisfaction and reduce inquiries. Learn how e-commerce managers can improve results quickly. …
Customer Experience
Explore the role of data in order tracking for ecommerce brands: data types, smart tracking processes, reducing WISMO tickets, and enabling ROI growth. …
Customer Experience
Explore the role of customer profiles post-purchase, including segmentation, personalization, engagement strategies, and ROI for ecommerce brands. …
Compare
Discover the top order status tracking tools in 2026. Compare 5 solutions to enhance delivery tracking for your business. …
Customer Experience
AI-driven post-purchase support is rapidly becoming the backbone of modern e-commerce operations. As customer expectations grow, 75% of CX leaders expect that soon 80% of customer …
Customer Experience
Discover how to enhance branded tracking with actionable steps to boost ecommerce engagement, reduce WISMO inquiries, and drive higher ROI. …
Customer Experience
Post-purchase engagement in ecommerce drives loyalty, boosts retention, and reduces support inquiries through AI-powered personalized strategies. …
Customer Experience
Discover 7 key types of post-purchase emails every ecommerce manager should know. Learn actionable tips to reduce WISMO tickets and boost customer satisfaction. …
Customer Experience
🥩 Frozen meat.🍫 Chocolate in summer.🐠 Live fish.🦗 Fresh pet food.🍷 Wine. When these shipments are delayed, the problem is not messaging.It is operational risk. …
Customer Experience
Why measure post-purchase performance? Learn the ROI impact, operational gains, and best KPIs for ecommerce brands seeking loyalty and fewer WISMO inquiries. …
Compare
Compare 5 branded tracking page platforms for ecommerce, including WISMOlabs, AfterShip, Narvar, parcelLab, and Malomo. …
Customer Experience
Personalized order tracking transforms post-purchase engagement. Learn types, real-time AI features, risks, and top strategies for ecommerce success. …
Customer Experience
Discover 7 key benefits of branded tracking for ecommerce. Learn how branded tracking boosts engagement, cuts WISMO tickets, and grows loyalty. …
Customer Experience
Master post-purchase experience optimization with actionable steps to reduce WISMO inquiries, boost loyalty, and drive revenue with enhanced customer engagement. …
Customer Experience
Role of post-purchase touchpoints in eCommerce: definitions, types, brand engagement, reducing order status inquiries, and strategies for loyalty. …
News and Events
AI-powered delivery notification tools are changing how businesses communicate with customers after a purchase. These smart systems keep customers informed about their orders and help …
News and Events
The e-commerce landscape has changed a lot in recent years, with customer expectations for post-purchase experiences reaching new heights. Today’s consumers want transparency, real-time updates, …
Branded Tracking Page
A practical framework for measuring advanced order tracking ROI across delivery-signal quality, customer communication, support efficiency, and attributable revenue – grounded in WISMOlabs research and …
News and Events
In today’s competitive eCommerce landscape, the way businesses communicate with customers can make or break their success. Effective customer communication goes beyond simply responding to …
News and Events
The way businesses communicate with customers has changed a lot in today’s digital world. Traditional methods don’t meet the needs of modern consumers who want …
News and Events
Return policies are now a critical part of e-commerce success. In today’s competitive online retail world, how your business handles returns directly affects customer satisfaction, …
Customer Experience
When you buy something online, the time between clicking “purchase” and getting your package is really important. This is called the post-purchase phase. Many companies …
Customer Experience
In today’s competitive e-commerce world, what happens after a customer buys from you really matters. At WISMOlabs, we know that the time between checkout and delivery …
Customer Experience
In today’s fast-paced e-commerce world, keeping customers informed about their purchases is super important. At WISMOlabs, we know that what happens after someone buys from you …
Customer Experience
The Dawn of Intelligent Customer Engagement The post-purchase experience has evolved from simple order confirmations and basic tracking updates into a sophisticated, AI-powered communication ecosystem …
eCommerce Marketing
The Future of E-commerce is Here In today’s competitive e-commerce landscape, the post-purchase experience has become the ultimate differentiator between thriving brands and those that …
Clients
Unlock the Power of Post-Purchase Intelligence to Drive Customer Lifetime Value In today’s competitive e-commerce landscape, the ability to predict which customers will make repeat …
News and Events
Transform Your Post-Purchase Strategy with Instant Performance Intelligence In the rapidly evolving landscape of e-commerce, the ability to measure and optimize campaign performance in real-time …
News and Events
⛓️🤖 The Future of Trust in Global Commerce In an interconnected world where a single package might travel through dozens of hands, multiple carriers, and …
eCommerce logistics
The moment a customer clicks “buy” isn’t the end of their journey—it’s just the beginning. What happens after purchase determines whether that one-time buyer becomes …
News and Events
Returns are no longer just a necessary evil in e-commerce—they’re a critical touchpoint that can make or break customer relationships. A well-optimized returns process transforms …
Branded Tracking Page
Order tracking has evolved from a simple utility into a powerful customer engagement tool that can make or break the post-purchase experience. When customers complete …
News and Events
Traditional shipment notifications follow a one-size-fits-all approach that often creates more anxiety than reassurance for customers. AI-powered notifications represent a fundamental shift from reactive information …
Branded Tracking Page
Predictive delivery analytics represent the cutting edge of supply chain intelligence, transforming reactive delivery management into proactive customer service that anticipates problems before they occur. …
News and Events
Return automation powered by artificial intelligence represents one of the most significant opportunities for e-commerce businesses to transform a traditionally costly and complex process into …
eCommerce logistics
The modern e-commerce landscape has fundamentally transformed customer expectations around shipping and logistics, creating an environment where predictable, reliable delivery has become not just a …
eCommerce logistics
The modern e-commerce landscape has evolved into a sophisticated ecosystem where data-driven decision making has become the cornerstone of sustainable business success and competitive advantage …
Carriers
In today’s fast-paced world of eCommerce, efficient shipping is crucial for success as businesses compete to deliver exceptional customer experiences. AI solutions are changing how …
News and Events
Artificial Intelligence (AI) is transforming how businesses handle their inventory, creating unprecedented opportunities for optimization and strategic growth. This revolutionary technology makes inventory management more …
eCommerce logistics
In today’s fast-paced e-commerce world, using artificial intelligence (AI) to improve tracking and analytics is key to staying competitive. AI-powered e-commerce tracking tools are changing …
eCommerce Marketing
In today’s competitive e-commerce landscape, maintaining effective customer communication has become a cornerstone of business success. Automated notification tools represent a strategic investment that transforms how businesses …
eCommerce logistics
In today’s rapidly evolving e-commerce and logistics landscape, selecting the optimal AI solution for shipment tracking represents a critical strategic decision that can significantly impact your business …
News and Events
AI personalization is fundamentally revolutionizing the online shopping landscape by creating uniquely tailored experiences that respond to individual customer behaviors, preferences, and purchasing patterns in real-time. …
Customer Experience
In today’s fast-paced ecommerce world, businesses are always looking for ways to stay ahead. One big choice companies face is whether to use artificial intelligence …
eCommerce Marketing
Artificial intelligence (AI) is changing how online stores work. By 2025, AI will transform how businesses sell products, talk to customers, and run their operations. …
Customer Experience
In today’s fast-paced e-commerce world, customer support is crucial. AI chatbots are transforming how businesses interact with customers after a sale, making operations smoother and improving customer …
Clients
AI-driven customer communication is changing how businesses interact with customers after a purchase. This new approach helps companies build stronger relationships, improve satisfaction, and encourage …
eCommerce logistics
In today’s fast-paced world of e-commerce, accurate delivery dates are crucial for customer satisfaction. AI-powered predictive analytics is changing how businesses estimate and manage delivery dates. This …
News and Events
In today’s digital marketplace, using the latest technology to improve your e-commerce operations is key to success. AI-powered tracking tools are changing the game, giving …
eCommerce Marketing
In today’s digital marketplace, e-commerce businesses face a multitude of threats ranging from sophisticated cyberattacks to payment fraud that jeopardize both financial stability and customer …
eCommerce logistics
AI is changing how online stores help their customers. It’s making customer service faster, more personal, and available all the time. Let’s look at how …
eCommerce Marketing
AI is changing how online stores help their customers. It’s making customer service faster, more personal, and available all the time. Let’s look at how …
Customer Experience
Understanding and improving customer satisfaction after a purchase is key for long-term success in e-commerce. For Magento store owners, measuring and enhancing post-purchase experiences can …
eCommerce Marketing
In today’s online shopping world, good shipment tracking is really important. As more people buy things online, businesses need good ways to manage their shipping …
Customer Experience
In today’s e-commerce world, optimizing delivery alerts is key for happy customers and building loyalty. Clear, timely updates about orders can really improve how customers feel after …
eCommerce Marketing
Maximizing every customer interaction is crucial for e-commerce success. One often overlooked opportunity is the order tracking page of your Magento store. These pages can …
News and Events
The post-purchase experience is really important for keeping customers happy and coming back. Magento stores can make this experience much better by using personalized tracking …
Branded Tracking Page
In e-commerce, keeping customers informed about their orders isn’t just helpful – it’s essential. Effective delivery notifications not only boost customer satisfaction but also drive …
Branded Tracking Page
Shipment emails bridge the gap between order confirmation and the moment when tracking number is assigned to the order and its status updated to Shipped. …
News and Events
Magento is a highly secure eCommerce platform that has not faced significant security issues since 2020. With the acquisition by Adobe, Magento now benefits from …
eCommerce Marketing
Keeping track of shipments across multiple carriers can be tricky. But what if you could manage all carriers through one platform? Let’s look at how …
News and Events
Update: The current WISMOlabs Magento and Adobe Commerce extension is covered on our Magento shipment tracking and order notifications page, including compatibility, marketplace listing, branded …
eCommerce logistics
What You Need to Know For the current extension and marketplace details, see the WISMOlabs Magento order notifications and shipment tracking extension. Understanding WISMOlabs Integration …
Integrations
What You Need to Know 91% of consumers actively track their packages (Komal Puri, 2024). Real-time tracking enhances customer engagement and satisfaction. Installing WISMOlabs can …
eCommerce Marketing
E-commerce success extends far beyond the initial sale. In the digital marketplace, what happens after a customer clicks “buy” can determine whether they become a …
News and Events
In today’s competitive e-commerce landscape, maximizing revenue from existing customers is crucial for sustainable business growth. Post-purchase upselling has emerged as one of the most …
Clients
What You Need to Know U.S. companies could save over $35 billion annually just by improving customer satisfaction. This staggering statistic highlights the vital importance …
Compare
TL;DR: Shipment tracking platforms help ecommerce teams give customers clear order status, delivery visibility, and post-purchase guidance across carriers. The strongest platforms do more than …
Customer Experience
Order Tracking: Understanding Magento Shipping Tracking and Post-Purchase Gaps Magento’s built-in order and shipping tracking features are limited and largely passive. For current product details, …
News and Events
In today’s hyper-competitive e-commerce landscape, the ability to provide seamless order and shipping tracking isn’t just a luxury — it’s a critical differentiator that can …
News and Events
In today’s competitive e-commerce landscape, exceptional customer service serves as a critical differentiator for Magento merchants. Implementation of proactive customer service strategies drives customer loyalty …
News and Events
Providing a great post-purchase experience is really important for keeping customers happy and getting them to buy again. WISMOlabs has some cool tools to help …
Customer Experience
The subscription box industry is growing fast. In 2021, it made $22.7 billion and might reach $65 billion by 2027. With so many companies joining …
eCommerce Marketing
E-commerce businesses want to make customers happy and save money. One big problem they face is “Where Is My Order?” (WISMO) questions. These questions take …
eCommerce Marketing
As an e-commerce retailer, you want to increase sales and make customers happy. One great way to do this is by customizing post-purchase upsells. This …
Customer Experience
Managing returns efficiently is important for customer satisfaction and business success. As online shopping grows, combining in-store and online returns has become necessary. This guide …
Customer Experience
In today’s e-commerce world, customers want more than just a tracking number. They want to know exactly where their order is and when it will arrive. By …
eCommerce logistics
In today’s interconnected digital marketplace, global e-commerce represents unprecedented opportunities for businesses of all sizes. However, navigating the complex maze of international customs regulations can …
eCommerce Marketing
Order tracking pages can help increase sales and make customers happier. Let’s look at how to use these pages to sell more products and make …
eCommerce Marketing
Customer loyalty is really important for businesses, especially during busy times. Let’s look at five ways to make customers want to come back by using …
eCommerce Marketing
Understanding customer behavior after a purchase is important for e-commerce businesses to grow. Post-purchase analytics platforms help businesses improve customer retention and increase lifetime value. …
eCommerce Marketing
In today’s e-commerce world, providing a smooth returns process is crucial for customer satisfaction and business success. Self-service return portals have become important for online …
eCommerce Marketing
Natural Language Processing (NLP) is changing how shipping companies handle customer support. This technology helps businesses understand and answer customer questions faster and better. By …
eCommerce Marketing
Post-purchase upselling can really help your online store make more money. It’s when you offer customers extra products or upgrades after they’ve already bought something. …
News and Events
In today’s online shopping world, keeping customers informed about their orders is very important. Proactive delivery alerts are messages that tell shoppers what’s happening with …
Customer Experience
Real-time tracking has become really important in online shopping. It’s not just about knowing where your package is; it’s about making customers happier. Let’s look …
eCommerce logistics
Online shopping success depends on keeping customers happy. One way to do this is by answering the question “Where Is My Order?” quickly. WISMO Labs …
News and Events
In today’s fast-paced eCommerce landscape, efficient returns management is crucial for customer satisfaction and loyalty. Let’s explore six self-service return solutions that can revolutionize your …
News and Events
In today’s competitive e-commerce landscape, providing an exceptional customer experience is crucial for success. WISMOlab’s WooCommerce Branded Tracking Page offers innovative solutions to elevate your …
eCommerce Marketing
In today’s competitive e-commerce landscape, personalized marketing has become essential for boosting sales and customer loyalty. As we dive into 2024, leveraging the right tools …
Customer Experience
In today’s competitive e-commerce landscape, customer satisfaction is paramount. One powerful way to enhance the post-purchase experience is through automated SMS and email delivery alerts. …
Clients
In today’s fast-paced digital world, artificial intelligence (AI) is transforming the customer service landscape. By leveraging innovative AI tools, businesses can enhance customer satisfaction, streamline …
Branded Tracking Page
In today’s competitive e-commerce landscape, enhancing your Magento post-purchase experience is crucial for customer satisfaction and retention. Let’s explore six powerful ways to leverage real-time …
Customer Experience
Integrating WISMOlabs into your e-commerce ecosystem can revolutionize your post-purchase experience. This comprehensive guide will walk you through the process of seamlessly aligning your brand …
Branded Tracking Page
In today’s competitive e-commerce landscape, customer loyalty is the key to sustainable growth. WISMOlabs, with its powerful Shopify integration, offers a game-changing solution to enhance …
eCommerce logistics
In today’s fast-paced logistics world, data analytics has become an indispensable tool for improving shipment tracking. Let’s explore seven powerful ways to harness the power …
Customer Experience
In today’s fast-paced e-commerce landscape, effective communication during shipping is crucial for customer satisfaction and business success. Let’s explore the top 6 best practices for …
Customer Experience
In the competitive world of e-commerce, understanding customer satisfaction after purchase is crucial for long-term success. By implementing effective measurement techniques, businesses can gain valuable …
News and Events
As part of our commitment to delivering a superior post-purchase experience, we at WISMOlabs have been working diligently behind the scenes to prepare for a …
Customer Experience
In today’s fast-paced e-commerce environment, proactive customer service is not just an option – it’s a necessity. We understand the critical role that proactive service …
Customer Experience
Shipping tracking software stands as a cornerstone in the intricate world of modern logistics, ensuring that every package’s journey from warehouse to doorstep is monitored …
News and Events
A memorable post purchase experience is crucial for customer satisfaction and loyalty. As a leader in providing a highly customizable, personalized and optimized post-purchase experience, …
Customer Experience
In the fast-paced realm of ecommerce, providing exceptional and even proactive customer service is paramount for Magento retailers looking to differentiate themselves in a crowded …
News and Events
Fragmentation of eCommerce industry The ecommerce industry is characterized by a myriad of niche centric ecommerce platforms, each with its unique features and user base. …
Customer Experience
Introduction Navigating the world of e-commerce, size charts stand as a beacon of guidance for customers. The absence of physical fitting rooms in online shopping …
News and Events
As a retail eCommerce director of customer service, you are aware of the importance of offering a seamless and user-friendly experience to your customers at …
News and Events
In the fast-paced world of eCommerce, where the difference between winning and losing a customer can hinge on the shipping experience, WISMOlabs is announcing its …
Customer Experience
🔙 Retailers guide to “eCommerce returns management”. Ecommerce returns are an inevitable part of online retail. The nature of online shopping, where customers cannot physically …
We’re excited to introduce our latest carrier integration with AAA Cooper. This integration is a an addition to a list of freight carriers supported by …
Customer Experience
🗺️ Retailers guide to “Label Created, Not Yet in System” shipping status. Label Created, Not Yet in System” means the retailer has created the shipping …
Customer Experience
🗺️ Retailers guide to “In Transit” shipping status. “In Transit” means the package is moving through the carrier’s network on its way to the destination. …
Clients
In the competitive landscape of online retail, WooCommerce stands out as a versatile solution for businesses aiming to make their mark. Platforms such as Shopify …
Customer Experience
📦 Retailers guide to “Customer Engagement“ during post-purchase. In the digital shopping realm, the journey doesn’t end at checkout. It’s the post-purchase experience that stands as …
Customer Experience
📦 Guide to “Out for Delivery” shipping status What does “out for delivery” mean? When a package status updates to “Out for Delivery,” it means …
Customer Experience
📦 Retailers guide to customer engagement during post-purchase journey. In the bustling arena of e-commerce, the post purchase customer journey emerges as a pivotal phase …
News and Events
In a world where real-time tracking has become a staple in the e-commerce industry, ensuring that this feature is as user-friendly and informative as possible …
Customer Experience
TL;DR: Post-purchase dissonance is the doubt or anxiety a customer feels after buying. In ecommerce, it often appears when customers are unsure whether the order …
Customer Experience
Introduction In an age where digital transactions are rapidly eclipsing brick-and-mortar sales, e-commerce professionals face new challenges and opportunities daily. While a lot of focus …
Customer Experience
As the back-to-school season rapidly approaches, e-commerce retailers must prepare for an influx of consumers starting their shopping early – as soon as July. At …
Customer Experience
The retail landscape has significantly evolved over the past years, and consumer expectations continue to change at a similarly rapid pace. Retailers who wish to …
News and Events
In the fast-paced world of e-commerce, any disruption in the delivery process can potentially cause significant disruption. One such looming disruption is the possible strike …
eCommerce logistics
The retail industry, known for its relentless pace and customer-centric nature, greatly benefits from the power of data-driven decision-making. An exceptional tool that enables retailers …
News and Events
As we navigate the evolving digital landscape, WISMOlabs remains committed to providing secure, efficient, and innovative solutions for our customers. Starting June 15, 2023, Salesforce …
Customer Experience
In the competitive ecommerce industry, customer experience is a paramount differentiator. Modern consumers not only seek quality products but also demand a flawless, streamlined service. …
News and Events
The world of online shopping has been growing exponentially, and with it, the need for efficient and accurate order tracking has become more important than …
Customer Experience
Magento has long been a popular choice for e-commerce businesses seeking to develop and manage their online stores. Its powerful features, flexibility, and scalability have …
News and Events
There is a lot of debate lately about whether we will experience, or are already experiencing, a recession lately. The economic indicators seem to point …
Customer Experience
The ecommerce landscape has become very competitive. We buy everything online. Optinmonster estimates that in 2022, there were 268 million online shoppers in the United …
Customer Experience
Buyer’s remorse, we’ve all been there. Seconds after clicking the “buy” button we begin wondering if we made the right choice. In his book “The …
eCommerce logistics
If you sell your products online, you already know how important, and challenging, shipping options can be. Overall, ecommerce retailers need to find the right …
Branded Tracking Page
As an online merchant, it’s important to provide a seamless and satisfactory post-purchase customer experience. However, it can be challenging to keep track of orders, …
eCommerce Marketing
Klaviyo is an email and SMS marketing platform designed for e-commerce businesses where retailers can send marketing emails and/or sms. Klaviyo tools make it an effective …
eCommerce Marketing
As an e-commerce retailer, it’s crucial to constantly strive for ways to increase customer satisfaction and drive sales. One effective strategy is to encourage repeat …
Customer Experience
In today’s competitive eCommerce landscape, it’s not enough to just have a great product or a user-friendly website. The post-purchase experience includes everything: order processing, …
Customer Experience
eCommerce retailers are constantly looking for ways to improve customer experience to drive sales. One of the most important ways to do this is with …
News and Events
Staying competitive in the field of ecommerce is challenging. Whether you manufacture and produce automotive accessories, import and distribute designer fashion wear, or even have …
Trends
Although Black Friday and Cyber Monday mark the official start of the holiday shopping season, many shoppers began to cross off their Christmas checklist …
Branded Tracking Page
While every step of the customer journey is important, the last mile is the most crucial and, often, the one we most remember. Getting your …
Customer Experience
Direct to Consumer, or DTC, eCommerce businesses are a unique breed. While there are many advantages to cutting out the middleman in retail, the reality …
Customer Experience
Think about the last time you placed an online order. Did you check your orders status on a tracking page? Did you visit the tracking …
Customer Experience
TL;DR: A shipment notification is a message that tells a customer what is happening with an order after it leaves checkout. Shipment notifications can confirm …
Customer Experience
Do you ever wish you could get inside the mind of your customer? To know what they’re thinking or what makes them tick? Success in …
Customer Experience
If you use Shopify, you already know why it is the leading ecommerce platform in the English-speaking world. Millions of online retailers sell on Shopify …
News and Events
For over 17 years consumers have been celebrating Cyber Monday, the first Monday after Thanksgiving, and making it one of the most successful single shopping …
Customer Experience
Customer acquisition and lead generation remain the main goals in ecommerce, but companies that want to remain profitable also focus on reducing customer churn and …
Customer Experience
How can you succeed in ecommerce? By curating the customer experience and getting customers to return. More commonly known as CX, customer experience is the …
Customer Experience
The ability to upsell and cross-sell products to existing customers is a great way to generate additional revenue and grow your ecommerce business. In fact, …
Customer Experience
With over 26 million ecommerce websites around the globe, there is a lot of competition among online retailers. So, what is the secret to running …
Customer Experience
When it comes to long term success in ecommerce it is just as important to retain customers as it is to acquire them. Getting repeat …
Customer Experience
Shoppers don’t buy from companies; they buy from people. The websites we most visit and trust have a voice and personality that resonates with our …
Customer Experience
As successful ecommerce retailers, we make sure our customers have the best experience on our site. We craft our brand carefully to provide memorable experiences …
News and Events
WISMOlabs and PARCLL Partner To Create A Better Ecommerce Customer Experience Ecommerce retailers can now give shoppers a better post purchase experience! The new partnership …
Customer Experience
We live in a world of online shoppers. This is due to people staying at home more often which has turned the population into a …
Customer Experience
How to Keep Customers Happy with eCommerce Alerts! It brings a great feeling when you can keep a customer happy as their preferred online retailer. …
News and Events
Ecommerce retailers can now help customers complete the full online shopping experience using post-purchase marketing All this is done via digital marketing expansion with WISMOlabs …
Customer Experience
Did you know 82% of consumers want tracking to be provided by the seller? After a customer purchases from your online store, it’s important for them to …
Customer Experience
Why the post purchase experience is an imperative part of instilling confidence in the customer’s journey One of the most important aspects of an ecommerce …
Customer Experience
Did you know that it’s 6-7 times more expensive to acquire a new customer than it is to keep a current customer? The way consumers …
Customer Experience
Communicate with your customers: Greet your customers with a smile, address them by their name, answer questions honestly, and ask them to come back again …
Customer Experience
Your brand is your most valuable asset. Every time a customer comes in contact with your brand equity either increases or decreases based on their …
Customer Experience
WISMOlabs Supercharges with Post purchase Customer Experience Enhancements Salesforce Commerce Cloud is a cloud-based eCommerce platform that allows brands to create unified, intelligent digital commerce …
Customer Experience
WISMOlabs Shopify post purchase platform Since its founding in 2004, Shopify has helped over one million retailers to operate and create a professional online businesses. …
Customer Experience
Business challenges can provide us with an opportunity to learn, think of it as ecommerce retailer lessons, and 2020 was a challenging year. The resulting …
Clients
Our WISMOlabs family wishes you happy holidays and sincerely thank you for your business and overwhelming trust during this exceptional year of uncertainty. With your …
Customer Experience
eCommerce retailers strive to create a trusting relationship through communications and transparency that leads to brand loyalty and increased sales Open and constant communication is …
Customer Experience
Improve Your Delivery Dates Before Christmas Day with WISMOlabs! What is your delivered by Christmas guaranteed cut-off date? This is the question every retailer asks …
Customer Experience
A recent report published by Forrester, in whose research WISMOlabs participated, highlights the importance and the benefits of the Post Purchase Experience. Many successful online retailers are …
Customer Experience
Don’t waste the opportunity to take advantage of the post-purchase experience by implementing a generic tracking platform. The period of time between when your customer …
Customer Experience
It’s a fact that retailers care more about when orders are delivered to their customers than their carriers do, So, when a customer receives an …
Customer Experience
Retailers around the world are planning, organizing, and improving their customer service for the upcoming holiday shopping season. Historically, 20-30% of annual sales for retail …
Customer Experience
An order confirmation email is more than just a sales acknowledgement and a delivery date. It is the beginning of the customer journey and a …
Customer Experience
The time between when a customer buys a product and when it arrives at their door is one of the most important times in the …
News and Events
“WISMOlabs technology is helping companies from the IdealLiving brand and their companies AirDoctor and AquaTru drive significant increases in efficiency and cost reduction during the …
News and Events
WISMOlabs is continuing to monitor the dramatically shifting eCommerce landscape as many businesses temporarily close. We compared year over year performance across dozens of verticals …
News and Events
WISMOlabs and Cashi Partner to Help Subscription Box Retailers Increase Customer Loyalty and Drive More Revenue Now customers can preserve and protect cash flow with Cashi’s intelligent payment …
Customer Experience
As the coronavirus spreads across the United States and as the death toll increases, consumer behavior is changing daily. Many are in a state of …
Customer Experience
You’re an eCommerce or Subscription Box business owner that needs to decide on what post-purchase experience you want to give your customers the best possible …
Customer Experience
Keep More Customers With These 5 Post Purchase Strategies Do you care about your customer’s post purchase experience? It’s something we often overlook in eCommerce. …
