Research & Benchmarks
Split Shipments: Managing Customer Expectations Across the Order Journey
WISMOlabs research on split-order delivery patterns and how retailers should communicate separate packages and partial deliveries.
Author profile
Dmitri Rassadkine posts and publications
Recent articles
Research & Benchmarks
When an ETA Is Not a Promise: A Retailer Playbook for Confidence-Aware Delivery Messaging
See what retailer-level delivery data reveals about ETA availability and accuracy, then use a practical framework for confidence-aware shipment messaging.
Customer Experience
Why Perishable Shipping Notifications Fix Operations (Not Just CX)
🥩 Frozen meat.🍫 Chocolate in summer.🐠 Live fish.🦗 Fresh pet food.🍷 Wine.
Branded Tracking Page
The ROI of Advanced Order Tracking: A Measurement Framework for Ecommerce
Learn how to measure advanced order tracking ROI using support costs, self-service, delivery-signal quality, and documented customer outcomes.
Branded Tracking Page
How to Configure Shipment Emails in Magento 2
Shipment emails bridge the gap between order confirmation and the moment when tracking number is assigned to the order and its status updated to Shipped. The
News and Events
WISMOlabs Launches Magento 2 Extension to Transform Post-Purchase Experiences
WISMOlabs' Magento 2 order and shipment tracking extension helps Adobe Commerce retailers add branded tracking pages, shipping updates, order notifications, and post-purchase delivery visibility.
Branded Tracking Page
Ultimate Guide: Enable Magento Order & Shipping Tracking with WISMOlabs
Enhance Magento shipping tracking with WISMOlabs order and shipping tracking extension. Branded tracking pages, proactive email and SMS notifications, and advanced analytics.
News and Events
Ensuring a Seamless Transition: WISMOlabs Customers are Ready for Klaviyo API Deprecation
As part of our commitment to delivering a superior post-purchase experience, we at WISMOlabs have been working diligently behind the scenes to prepare for a
News and Events
eCommerce returns for any eCommerce retailer
The ecommerce industry is characterized by a myriad of niche centric ecommerce platforms, each with its unique features and user base. This fragmentation
Customer Experience
Retailers guide to eCommerce Returns Management
eCommerce Returns management guide that emphasizes customer satisfaction and loyalty. Statistics, reasons for returns, prevention strategies, crafting return policies, logistics management, and the impact on customer loyalty.
Customer Experience
What Does “Label Created, Not Yet in System” Mean?
Tracking stuck on "label created, not yet in system"? Learn what it means, how long is normal before the first scan, and when to contact the carrier.
Customer Experience
What Does “In Transit” Mean & How Long It Takes To Deliver?
Package stuck on "in transit"? Here's exactly what it means, how long it usually takes by carrier, and what to do if it hasn't moved in days.