WISMOlabs - post purchase experience solution and ecommerce returns
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Salesforce (SFCC) Order and Shipping Tracking, post-purchase Communication, Returns, and Marketing.

Unparalleled simplicity – the easiest post-purchase platform to integrate with Salesforce Commerce Cloud, offering seamless connectivity and a rapid setup process to elevate your customer experience in no time.

Easily transform Salesforce Commerce Cloud (SFCC) Post-Purchase Customer Journey.

WISMOlabs platform seamlessly integrates with Salesforce Commerce Cloud to deliver exceptional communication, proactive issue resolution, and personalized engagement, elevating satisfaction and loyalty at every touchpoint.

Salesforce
SFCC Salesforce shipping tracking

Branded Tracking Page

Real-time shipment tracking

Upsell/Cross-sell during post-purchase

Transactional messages via SMS

Shipping notifications

Limited branding, no upsell/cross sell. Limited information.

Out for Delivery notifications

Delivered notifications

Late Shipment notifications

Undelivered/Returned to Sender notifications

Enhance SFCC shipping notifications

Effortless integration with Salesforce Commerce Cloud (SFCC) to elevate your customer experience by providing real-time order updates and delivery notifications. The seamless integration of WISMOlabs ensures that your customers are consistently informed about their order statuses in real-time across all of shipment events via email, SMS, push or SFMC, enhancing satisfaction and trust in your brand.

Branded Tracking for SFCC

By providing accurate information and reducing customer support inquiries, WISMOlabs fosters customer loyalty and trust in your brand, creating a positive and dependable shopping experience for your valued customers. Experience the benefits of seamless customization and branding, effortless integration with diverse communication channels, and cost efficiency when using WISMOlabs for Salesforce Commerce Cloud.

Post-Purchase Marketing in SFCC

Engage with different customer segments using tailored messages and offers and adapt your marketing strategies to support revenue growth and enhance customer loyalty. Optimize your marketing efforts with informed decision-making from comprehensive analytics insights into customer preferences and behaviors.

Real-Time Shipment Tracking

Access near real-time information on the location and status of your customers’ orders and proactively address any potential issues and ensure a smooth delivery experience. Optimize shipping process, reduce shipping-related support tickets and provide customers with timely and accurate updates on their orders. This enhanced experience leads to increased customer satisfaction and loyalty, ultimately driving revenue growth and profitability.

Maximize Revenue, Cultivate Loyalty: Elevate Your Bottom Line with an Unforgettable Post-Purchase Experience!
Our numbers talk
0%
15-30x
upto12+

75-95% WISMO Call Reduction

Incremental ROI from Repeat Sales.

Extra Touch Points.

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5 star rating

review and ratings
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us...
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby BartholomewCo-Creator
I truly believe that WISMO is the best post-purchase solution on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew BaileyIntegrations Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is extremely proactive in informing me with what I need to worry about in the future in order to better take advantage of the platform. Awesome customer experience, and so many possibilities.
Randall HidajatDirector of Customer Support
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WISMOlabs simplifies post-purchase updates for Salesforce Commerce Cloud stores, increasing trust and brand loyalty while reducing order inquiries and boosting revenue.

WISMOlabs cuts down WISMO calls by offering customers live shipment updates and active communication during delivery, keeping them informed via email, SMS and tracking portals through retailers voice and lessening the need to ask support for order information.

WISMOlabs offers various features for Salesforce Commerce Cloud stores, including:

  • Real-time shipment tracking: Keeps customers updated on their order status, reducing inquiries.
  • Proactive communication: Sends timely notifications throughout the delivery process to keep customers informed.
  • Customizable notifications: Allows stores to tailor messages and branding for a consistent experience.
  • Reduced WISMO calls: Minimizes customer inquiries by providing regular order updates.
  • Increased brand loyalty: Builds trust with customers through transparent communication, leading to repeat business.
  • Additional revenue generation: Offers opportunities to promote products or services within notifications.

These features help improve customer satisfaction and streamline post-purchase communication.

The branded tracking page for Salesforce Commerce Cloud (SFCC) is a customizable web page provided by WISMOlabs. It allows online stores to maintain consistent branding and messaging while displaying real-time shipment tracking information to customers. This promotes repeat sales, customer loyalty, and reduces the number of support tickets needed.

WISMOlabs provides marketing tools for Salesforce Commerce Cloud to help businesses send customized messages and offers to specific customer groups. In-depth analytics show customer likes and actions, helping retailers adjust their marketing plans for the best results.

WISMOlabs integrates with Salesforce Commerce Cloud (SFCC) stores using the Open Commerce API (OCAPI). This non-invasive method ensures a simple, hassle-free integration without needing any customization on the SFCC end. The OCAPI allows seamless communication between WISMOlabs and SFCC, making it easy for businesses to benefit from WISMOlabs’ features.