WISMOlabs - post purchase experience solution and ecommerce returns
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Magento

Better Post-Purchase Experience for Magento.

All transactional messages (email and SMS), order and magento shipping tracking, marketing, shipment visibility, analytics, eCommerce returns, and more with WISMOlabs Magento extension.

Delight Your Customers With An Greatly Improved Magento Post-Purchase Journey.

Book a Demo and we’ll show you how WISMOlabs can help businesses reduce “Where is my order” calls by providing customers with shipping and order tracking information they need in real-time and by proactively communicating with them throughout the delivery process.

Magento
magento shipping tracking

Branded Tracking Page

Branded eCommerce Returns Automation

Real-time shipment tracking

Upsell/Cross-sell during post-purchase

Transactional messages via SMS

Shipping notifications

Out for Delivery notifications

Delivered notifications

Late Shipment notifications

Undelivered/Returned to Sender notifications

Magento order tracking and Magento Shipping Tracking Notifications

Send timely updates to customers letting them track their orders in real time. Customers receive shipping alerts via email, SMS, or push notifications that provide real real-time updates on the status of their orders. These notifications are automatically triggered by changes in the order status, such as when the order has been shipped, is out for delivery, experiences delays, is delivered, and other events.

Magento Branded Tracking Page

With the average customer tracking their orders between 3 to 6 times, the tracking page is the most frequently visited resource after the purchase. WISMOlab’s Magento branded tracking page not only provides customers with real-time updates but also creates a seamless brand experience that drives repeat sales, increases customer loyalty, educates clients, and reduces support tickets.

Post-Purchase Marketing in Magento

WISMOlabs’ Magento integration comes with powerful marketing tools that target specific customer segments with personalized messages and offers. Detailed analytics enables Magento retailers to optimize their marketing efforts for increased revenue and improved customer loyalty.

Magento Returns Automation

Enhances customer convenience and significantly reduce support and shipping costs. Seamlessly integrate with eCommerce platforms and logistics networks, with a range of label options including QR code scanning, pre-included labels, or cost-effective shipping labels.

Real-Time Shipment Tracking

WISMOlabs’ Magento integration seamlessly works directly with 750+ shipping carriers, including UPS, FedEx, DHL, and more, to track packages and monitor their status. With this integration, retailers can stay updated with near real-time information on the location and status of their customers’ orders, ensuring a smooth delivery experience.

Maximize Revenue, Cultivate Loyalty: Elevate Your Bottom Line with an Unforgettable Post-Purchase Experience!
Our numbers talk
0%
15-30x
upto12+

75-95% WISMO Call Reduction

Incremental ROI from Repeat Sales.

Extra Touch Points.

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5 star rating

review and ratings
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us...
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby BartholomewCo-Creator
I truly believe that WISMO is the best post-purchase solution on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew BaileyIntegrations Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is extremely proactive in informing me with what I need to worry about in the future in order to better take advantage of the platform. Awesome customer experience, and so many possibilities.
Randall HidajatDirector of Customer Support
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Still have questions?

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Book a VIP demo, and we’ll answer all yours.

WISMOlabs is a post-purchase communication automation solution designed for BigCommerce stores. It helps build trust, reduce WISMO (Where is my order?) calls, increase brand loyalty, and generate additional revenue while keeping customers informed about their order and shipment statuses.

WISMOlabs significantly improves Magento order and shipment tracking functionality by providing customers with real-time order tracking information and proactive communication throughout the delivery process. This efficient communication system helps reduce “Where is my order?” (WISMO) calls, as customers stay well-informed and are less likely to contact customer support for updates on their orders.

Key features of WISMOlabs for Magento include:

  • Magento Shipment tracking
  • Branded tracking page
  • Real-time shipment tracking
  • Upsell/Cross-sell during post-purchase
  • Magento ECommerce Returns Automation
  • Transactional messages via SMS, Email, Push notifications, including Shipping, Out for Delivery, Delivered, Late Shipment, and Undelivered/Returned to Sender notifications

WISMOlabs’ Magento branded tracking page provides customers with real-time shipment tracking updates while maintaining a consistent and engaging brand experience. This helps drive repeat sales, increase customer loyalty, and reduce the number of support tickets needed.

WISMOlabs offers powerful marketing tools that enable Magento retailers to target specific customer segments with personalized messages and offers. Detailed analytics provide insights into customer preferences and behavior, allowing retailers to optimize their marketing efforts for increased revenue and improved customer loyalty.

Yes, WISMOlabs is designed to seamlessly integrate with your Magento store via Magento extension. The platform is fully customizable and offers a smooth onboarding process, making it easy for businesses to get started. Platform compatible with any version of Adobe Commerce including Magento 2.