“Where is my order?!!” These are words you don’t want to hear from any customer. You won the sale with your marketing, but now you have a frustrated customer on your hands because the package they ordered isn’t where they expect it to be. Many online retailers are inundated with “Where is my order?” (WISMO) calls daily because they fail to properly manage customer expectations. If you don’t communicate effectively with your customers, you risk losing the customers you worked so hard to acquire.

WISMOlabs can help you better manage customer expectations, reduce WISMO calls by up to 90%, increase brand loyalty, and ultimately save money. Our post-purchase customer experience platform is trusted by the most innovative and fastest-growing e-commerce retailers, including companies featured in Inc 5000.

Here are some testimonials:

“…Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day instead of 20 to 25. WISMOlabs has almost eliminated our ‘where is my order?’ calls”

Kyle Keehan
Capezio

“In addition to large decrease in customer inquiries around order status, we’re seeing roughly 20-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.”

-Noah Solomon, Growth Marketing
Tecovas

“In 6 months savings between platform fees, support costs and head count are $250,000 annually.“

Nelson Fisher, Product Manager
MONOPRICE

Join our satisfied customers and keep your customers informed. The WISMOlabs platform helps you reduce WISMO calls through:

• Predictive tracking that considers your business logic and estimates order arrival times even before it leaves the warehouse. This way, customers are always in the know about when their order will be delivered.
  Learn more about how to reduce WISMO.
• Detailed and interactive real-time maps on a branded tracking page that physically shows where the package is throughout the shopper’s journey, keeping the customer informed at all times.
  Discover how WISMOlabs helps to reduce WISMO calls.

By managing your customers’ expectations and keeping them informed, you can reduce WISMO calls by up to 90% and optimize customer retention. Find out more about What is WISMO and how we can help lower your WISMO calls.

 Reach out to us today to discuss what we can do for your business.